Virtual agent and Customer Insights – joining the dots in customer service.

In this blog I am going to be looking at the process of ID
& V (Identification and verification ) process that is adopted in customer
contact centres  .  Whenever the customer calls in to report a
problem or has a query or wants to make a complaint, irrespective of the nature
of the service there is one aspect  that always
remains a common factor – identification of the customer prior to…

Continue Reading Shonak Mediratta’s Article on their blog

Virtual agent and Customer Insights – joining the dots in customer service.

Blog Syndicated with Shonak Mediratta’s Permission

Author: Shonak Mediratta

Share This Post On