Now the scenario we want to implement is we want a particular user to have access to all the KB article and another user to only specific KB Articles.
For this, we will make use of Content Access Level concept of the portals.
Content access level can be assigned to KB Article and can also be assigned to the Contact Users.
There are 3 content access levels OOB, we can also create our own…
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Using the Content Access Level for KB Articles in Customer Self-Service Portal – Nishant Rana’s Weblog
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More About This Author
• Microsoft Certified Professional in Microsoft Dynamics CRM (CRM 3.0 to CRM 2016), Microsoft SharePoint (2007 and 2013) and Microsoft .NET with 10+ years of experience.
• 10 years of working experience with Microsoft Dynamics CRM starting with CRM 3.0 to CRM 2016 on various project aspects: analysis, designing, developing, leading team etc.
• An avid blogger who likes to learn, help, share and contribute in Community.
• Author of “Nishant Rana’s Weblog” (https://nishantrana.wordpress.com/), technical blog on Microsoft .NET technologies with more than 2.5 million hits and 800 followers. The blog is also recognized as one of the top 35 blogs on Microsoft Dynamics CRM.
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• Technical Reviewer of following books on Microsoft Dynamics CRM.
- 2018.11.14#Dyn365CELimitations of Business Rule with Mobile App – Nishant Rana’s Weblog
- 2018.11.12#Dyn365CEThe following job steps cannot be reached with the current job step flow logic in SSIS – Nishant Rana’s Weblog
- 2018.11.12#Dyn365CEHideCustomAction and Display Enable rule in Dynamics 365 – Nishant Rana’s Weblog
- 2018.11.11#Dyn365CEInstallation order for Solutions (Patches) in Dynamics 365 Customer Engagement – Nishant Rana’s Weblog