I recently had a requirement to be able to quickly resolve a case in Microsoft’s Unified Service Desk (USD), in the end the solution was really easy but not quite what I expected. Here is my solution ….
You probably know that out of the box the resolve case button displays a dialog that can’t be customised. Often organisations will require a simpler approach. As a reminder standard…
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I'm a UK based Microsoft Dynamics 365 functional consultant with 30+ years experience in IT.
I'm available on an ad hoc basis to provide training and consultancy on any Dynamics 365 project. And of course I'd love to be involved in your Unified Service Desk project!
To discuss these professional services please contact me at firstname.lastname@example.org