Computer Telephony Integration (CTI) is an important part of many Unified Service Desk projects, one that often includes complex bespoke coding. The USD Accelerator already supports several 3rd party add-ins, I have increased that support to includes a new CTI hosted control from QGate that will help make the inclusion of CTI simpler and definitely quicker.
USD / CTI Background
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I'm a UK based Microsoft Dynamics 365 functional consultant with 30+ years experience in IT.
I'm available on an ad hoc basis to provide training and consultancy on any Dynamics 365 project. And of course I'd love to be involved in your Unified Service Desk project!
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