Playbooks for Dynamics 365 Activity Templates

In my previous post I explored the current Dynamics 365 Customer Engagement solution update practices and used the Playbooks feature as an example. Here’s a quick overview of what the actual Playbooks offer.

The official MS documentation, “enforce best practices with playbooks”, gives you a list of what the initial October ’18 release of Playbooks contains. The feature is essentially…

Continue Reading Jukka Niiranen’s Article on their blog

Playbooks for Dynamics 365 Activity Templates

Blog Syndicated with Jukka Niiranen’s Permission

Author: Jukka Niiranen

Microsoft Business Applications MVP (Dynamics 365).

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