Merged vs. Child Cases – Nishant Rana’s Weblog

We will go back to the basics and see one of the basic features of case entity which is confusing at times to the beginners, Merged Case vs. Child Case. What are they? Why and when to use them?

Merge Case:

What is Merged Case?

  • When a case is merged, the state of the case is changed to cancelled, and the status is changed to merged. All of the open case activities, emails, and attachments that a case has are now associated with the case it is merged into.
  • When you merge a case that has…

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Merged vs. Child Cases – Nishant Rana’s Weblog

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More About This Author

Nishant Rana
Nishant Rana
• Microsoft Certified Professional in Microsoft Dynamics CRM (CRM 3.0 to CRM 2016), Microsoft SharePoint (2007 and 2013) and Microsoft .NET with 10+ years of experience.
• 10 years of working experience with Microsoft Dynamics CRM starting with CRM 3.0 to CRM 2016 on various project aspects: analysis, designing, developing, leading team etc.
• An avid blogger who likes to learn, help, share and contribute in Community.
• Author of “Nishant Rana’s Weblog” (https://nishantrana.wordpress.com/), technical blog on Microsoft .NET technologies with more than 2.5 million hits and 800 followers. The blog is also recognized as one of the top 35 blogs on Microsoft Dynamics CRM.
• Twitter account https://twitter.com/nishantranaCRM with more than 500 followers, which includes MVP(s) and experts in Microsoft Dynamics CRM.
• Technical Reviewer of following books on Microsoft Dynamics CRM.
https://nishantrana.wordpress.com/books-reviewed/

Author: Nishant Rana

• Microsoft Certified Professional in Microsoft Dynamics CRM (CRM 3.0 to CRM 2016), Microsoft SharePoint (2007 and 2013) and Microsoft .NET with 10+ years of experience. • 10 years of working experience with Microsoft Dynamics CRM starting with CRM 3.0 to CRM 2016 on various project aspects: analysis, designing, developing, leading team etc. • An avid blogger who likes to learn, help, share and contribute in Community. • Author of “Nishant Rana’s Weblog” (https://nishantrana.wordpress.com/), technical blog on Microsoft .NET technologies with more than 2.5 million hits and 800 followers. The blog is also recognized as one of the top 35 blogs on Microsoft Dynamics CRM. • Twitter account https://twitter.com/nishantranaCRM with more than 500 followers, which includes MVP(s) and experts in Microsoft Dynamics CRM. • Technical Reviewer of following books on Microsoft Dynamics CRM. https://nishantrana.wordpress.com/books-reviewed/

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