The USD Accelerator (in my opinion) is a fantastic tool but what is it and why would you use it??
What is Unified Service Desk?
You may not be aware of Unified Service Desk (USD) and the many advantages it can deliver. USD is designed to work with Dynamics 365, it is a configuration-based framework aimed at building applications which can benefit contact centre agents.
Features such as…
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More About This Author
I'm a UK based Microsoft Dynamics 365 functional consultant with 30+ years experience in IT.
I'm available on an ad hoc basis to provide training and consultancy on any Dynamics 365 project. And of course I'd love to be involved in your Unified Service Desk project!
To discuss these professional services please contact me at firstname.lastname@example.org