Introducing – The Omni-channel Engagement Hub

I am currently sat in a very nice Aspire lounge at Birmingham airport waiting for my KLM flight to Holland. I’m off to Amsterdam to give a presentation for 365 Saturday on the new Omni-Channel Engagement Hub. Being new you may have many questions about this latest feature in Dynamics 365. In this post I will try to address many of the most obvious questions …

I’ve been working with a…

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Introducing – The Omni-channel Engagement Hub

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Author: Neil Parkhurst

I'm a UK based Microsoft Dynamics 365 functional consultant with 30+ years experience in IT. I'm available on an ad hoc basis to provide training and consultancy on any Dynamics 365 project. And of course I'd love to be involved in your Unified Service Desk project! To discuss these professional services please contact me at

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