Getting Started with Virtual Agents in Dynamics 365 – crmcat

Being able to talk to a live chat agent is a popular website feature, especially in the Retail industry where staff are on hand to be able to manage and solve customer queries so they can get back to buying products. This became a popular service-oriented capability and more industries are adopting this feature, but one step further. Being able to embed bot technology before a real person…

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Getting Started with Virtual Agents in Dynamics 365 – crmcat

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Author: Sarah Critchley

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