MB 210: Microsoft Dynamics 365 for Sales – Quotes
Jun27

MB 210: Microsoft Dynamics 365 for Sales – Quotes

As I prepare for my Dynamics 365 certification in sales (MB 210), I’m creating blog posts based on my revision. I hope that collectively these posts may prove useful to anyone also preparing for the MB 210 exam. This time I will cover the concepts around quotes. Below you can see the skills measured statement that refers to quotes. You can see that quotes are referenced under “manage… Continue Reading Neil Parkhurst’s...

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USD and Omni-channel Engagement Hub – Australia
Jun26

USD and Omni-channel Engagement Hub – Australia

Are you interested in Microsoft’s Unified Service Desk for Dynamics 365 or the brand-new Omni-channel Engagement Hub? Are you in or able to get to Australia in August? Then this post is for you … I have teamed up with fellow MVP and Australian Dynamics 365 superstar Neil Benson to host three USD master classes at various Microsoft offices across Australia. Including Sydney, Brisbane… Continue Reading Neil Parkhurst’s...

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MB 210: Microsoft Dynamics 365 for Sales – Opportunity Management
May28

MB 210: Microsoft Dynamics 365 for Sales – Opportunity Management

As I prepare for my Dynamics 365 certification in sales (MB 210), I’m creating blog posts based on my revision. I hope that collectively these posts may prove useful to anyone also preparing for the MB 210 exam. This time I will cover the concepts around lead management. You can see the skills measured statement that relates to opportunity management below. It is important to note that… Continue Reading Neil Parkhurst’s...

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The Omni-channel Engagement Hub, Video Demo
May23

The Omni-channel Engagement Hub, Video Demo

I recently gave a presentation at 365 Saturday in Amsterdam, in which I showed a detailed demonstration of Microsoft’s new Omni-channel Engagement Hub. Several people have asked me to record the demonstration … so here it is! I hope this video gives you a good overview of The Omni-channel Engagement Hub and inspires you to want to try it …. Like this:Like Loading… May 23, 2019… Continue Reading Neil Parkhurst’s...

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Introducing – The Omni-channel Engagement Hub
May17

Introducing – The Omni-channel Engagement Hub

I am currently sat in a very nice Aspire lounge at Birmingham airport waiting for my KLM flight to Holland. I’m off to Amsterdam to give a presentation for 365 Saturday on the new Omni-Channel Engagement Hub. Being new you may have many questions about this latest feature in Dynamics 365. In this post I will try to address many of the most obvious questions … I’ve been working with a… Continue Reading Neil Parkhurst’s...

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Universal Resource Scheduling | Microsoft Dynamics 365 and Unified Service Desk
May11

Universal Resource Scheduling | Microsoft Dynamics 365 and Unified Service Desk

I have commonly used the schedule board with Dynamics 365 Field Service or Project Service to schedule work orders or project tasks. But recently I’ve had a couple of requirements to schedule custom entities. This is possible using Universal Resource Scheduling. (URS) In this post I’ll explain my initial experiments with URS, if you are considering making use of URS then hopefully the… Continue Reading Neil Parkhurst’s...

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USD – SetReplacementParameter | Microsoft Dynamics 365 and Unified Service Desk
Apr29

USD – SetReplacementParameter | Microsoft Dynamics 365 and Unified Service Desk

I love it when I find something new in Unified Service Desk! I recently spotted an action I’d not used before whilst experimenting with USD v4.1. SetReplacementParameter. But what does this action do and why would you want to use it? Often in my USD configuration I find the need to store variables as replacement parameters. Commonly the values are specific to my current active session, in… Continue Reading Neil Parkhurst’s...

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MB 210: Microsoft Dynamics 365 for Sales – Lead Management
Apr23

MB 210: Microsoft Dynamics 365 for Sales – Lead Management

As I prepare for my Dynamics 365 certification in sales (MB 210), I’m creating blog posts based on my revision. I hope that collectively these posts may prove useful to anyone also preparing for the MB 210 exam. This time I will cover the concepts around Leads. You will see that Leads are references in the skills measured statement within the section headed “Manage Core Sales… Continue Reading Neil Parkhurst’s Article on...

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Microsoft Forms Pro – First look
Apr19

Microsoft Forms Pro – First look

I have recently started to experiment with Forms Pro, in this post I will explain my initial tests and provide a few observations on my opinions so far. Spoiler alert … I like Forms Pro. Ok, it has a couple of rough edges, but it is a preview feature! For a preview I think its excellent and one I recommend you try. In case you don’t know Forms Pro is Microsoft’s new survey tool that… Continue Reading Neil Parkhurst’s...

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The USD Accelerator – Technical Guide, Release History (2_0_0_3)
Apr14

The USD Accelerator – Technical Guide, Release History (2_0_0_3)

The USD Accelerator is a pre-build Unified Service Desk configuration aimed at helping speed your USD project. This post will highlight the enhancements and bug fixes released in version 2_0_0_3 of The USD Accelerator. Several of the new features and bug fixes will have been created because of feedback received from people using The USD Accelerator. I’d like to express a big thank you… Continue Reading Neil Parkhurst’s...

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USD – Browser Choice | Microsoft Dynamics 365 and Unified Service Desk
Apr02

USD – Browser Choice | Microsoft Dynamics 365 and Unified Service Desk

All browsers are pretty much the same thing, right??? The actual answer to this question is a resounding no! When working with Microsoft’s Unified Service Desk (USD) selecting the “correct” browser for your hosting type can make the difference between a solution that’s fit for purpose and one that is slow and unreliable. Or put another way, your browser choice can be the difference… Continue Reading Neil Parkhurst’s...

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MB 210: Microsoft Dynamics 365 for Sales – Product Catalog (Discount Lists)
Mar29

MB 210: Microsoft Dynamics 365 for Sales – Product Catalog (Discount Lists)

As I prepare for my Dynamics 365 certification in sales (MB 210), I’m creating blog posts based on my revision. I hope that collectively these posts may prove useful to anyone also preparing for the MB 210 exam. This time I will cover the concepts around discount lists. Below you can see the skills measured statement that refers to the product catalog. From this we can learn that the… Continue Reading Neil Parkhurst’s...

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MB 210: Microsoft Dynamics 365 for Sales – Product Catalog (Price Lists)
Mar29

MB 210: Microsoft Dynamics 365 for Sales – Product Catalog (Price Lists)

As I prepare for my Dynamics 365 certification in sales (MB 210), I’m creating blog posts based on my revision. I hope that collectively these posts may prove useful to anyone also preparing for the MB 210 exam. This time I will cover the concepts around price lists. Below you can see the skills measured statement that refers to the product catalog. From this we can learn that the product… Continue Reading Neil Parkhurst’s...

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MB 210: Microsoft Dynamics 365 for Sales – Product Catalog (Suggestions / Relationships)
Mar29

MB 210: Microsoft Dynamics 365 for Sales – Product Catalog (Suggestions / Relationships)

As I prepare for my Dynamics 365 certification in sales (MB 210), I’m creating blog posts based on my revision. I hope that collectively these posts may prove useful to anyone also preparing for the MB 210 exam. This time I will cover the concepts around product suggestions. Below you can see the skills measured statement that refers to the product catalog. From this we can learn that the… Continue Reading Neil Parkhurst’s...

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MB 210: Microsoft Dynamics 365 for Sales – Product Catalog (Bundles)
Mar15

MB 210: Microsoft Dynamics 365 for Sales – Product Catalog (Bundles)

As I prepare for my Dynamics 365 certification in sales (MB 210), I’m creating blog posts based on my revision. I hope that collectively these posts may prove useful to anyone also preparing for the MB 210 exam. This time I will cover the concepts around product bundles. Below you can see the skills measured statement that refers to the product catalog. From this we can learn that the… Continue Reading Neil Parkhurst’s...

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MB 210: Microsoft Dynamics 365 for Sales – Product Catalog (Families and Properties)
Mar12

MB 210: Microsoft Dynamics 365 for Sales – Product Catalog (Families and Properties)

As I prepare for my Dynamics 365 certification in sales (MB 210), I’m creating blog posts based on my revision. I hope that collectively these posts may prove useful to anyone also preparing for the MB 210 exam. This time I will cover the concepts around product families and product properties. Below you can see the skills measured statement that refers to the product catalog. From this… Continue Reading Neil Parkhurst’s...

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MB 210: Microsoft Dynamics 365 for Sales – Product Catalog (Hierarchy)
Mar12

MB 210: Microsoft Dynamics 365 for Sales – Product Catalog (Hierarchy)

As I prepare for my Dynamics 365 certification in sales (MB 210), I’m creating blog posts based on my revision. I hope that collectively these posts may prove useful to anyone also preparing for the MB 210 exam. This time I will cover the concepts around the product hierarchy. Below you can see the skills measured statement that refers to the product catalog. From this we can learn that… Continue Reading Neil Parkhurst’s...

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Another Summit EMEA Presentation! | Microsoft Dynamics 365 and Unified Service Desk
Mar11

Another Summit EMEA Presentation! | Microsoft Dynamics 365 and Unified Service Desk

I’m really looking forward to Summit EMEA this year in Amsterdam. The event runs from 27th to 29th March in Amsterdam so you still have time to register …. User Group Summit Europe | 27-29 March 2019 | RAI Amsterdam – User Group Summit Europe Join your Dynamics peers to dig deep into Dynamics AX, CRM, NAV and Power BI features and functionality. This will be my third Summit EMEA! The previous two were both excellent and I expect...

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MB 210: Microsoft Dynamics 365 for Sales – Product Catalog (Introduction)
Feb28

MB 210: Microsoft Dynamics 365 for Sales – Product Catalog (Introduction)

As I prepare for my Dynamics 365 certification in sales (MB 210), I’m creating blog posts based on my revision. I hope that collectively these posts may prove useful to anyone also preparing for the MB 210 exam. This time I will start to cover concepts around the product catalog. Below you can see the skills measured statement that refers to the product catalog. From this we can learn… Continue Reading Neil Parkhurst’s...

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MB 210: Microsoft Dynamics 365 for Sales – Sales Reports
Feb27

MB 210: Microsoft Dynamics 365 for Sales – Sales Reports

As I prepare for my Dynamics 365 certification in sales (MB 210), I’m creating blog posts based on my revision. I hope that collectively these posts may prove useful to anyone also preparing for the MB 210 exam. This time I will cover the concepts around sales reports. Below you can see that sales reports are mentioned in the skills measured statement; Sales Reports Microsoft Dynamics… Continue Reading Neil Parkhurst’s...

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MB 210: Microsoft Dynamics 365 for Sales – Sales Collateral
Feb27

MB 210: Microsoft Dynamics 365 for Sales – Sales Collateral

As I prepare for my Dynamics 365 certification in sales (MB 210), I am creating blog posts based on my revision. I hope that collectively these posts may prove useful to anyone also preparing for the MB 210 exam. This time I will cover the concepts around sales collateral (aka sales literature). You can see the section of the skills measured statement that relates to sales collateral below…. Continue Reading Neil...

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MB 210: Microsoft Dynamics 365 for Sales – Sales Dashboards
Feb27

MB 210: Microsoft Dynamics 365 for Sales – Sales Dashboards

As I prepare for my Dynamics 365 certification in sales (MB 210), I’m creating blog posts based on my revision. I hope that collectively these posts may prove useful to anyone also preparing for the MB 210 exam. This time I will cover the concepts around sales dashboards. In the skills measured statement (shown below) you will see a reference to dashboards. In this post I will focus on… Continue Reading Neil Parkhurst’s...

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MB 210: Microsoft Dynamics 365 for Sales – Sales Charts
Feb26

MB 210: Microsoft Dynamics 365 for Sales – Sales Charts

As I prepare for my Dynamics 365 certification in sales (MB 210), I’m creating blog posts based on my revision. I hope that collectively these posts may prove useful to anyone also preparing for the MB 210 exam. This time I will cover the concepts around sales charts. You will see that sales charts are mentioned in the skills measured statement within the section headed “create and… Continue Reading Neil Parkhurst’s...

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MB 210: Microsoft Dynamics 365 for Sales – Goals
Feb26

MB 210: Microsoft Dynamics 365 for Sales – Goals

As I prepare for my Dynamics 365 certification in sales (MB 210), I’m creating blog posts based on my revision. I hope that collectively these posts may prove useful to anyone also preparing for the MB 210 exam. This time I will cover the concepts around goals. You will see that goals are mentioned in the skills measured statement within the section headed “Perform Configuration”. A… Continue Reading Neil Parkhurst’s...

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MB 210: Microsoft Dynamics 365 for Sales – Fiscal Years
Feb25

MB 210: Microsoft Dynamics 365 for Sales – Fiscal Years

As I prepare for my Dynamics 365 certification in sales (MB 210), I’m creating blog posts based on my revision. I hope that collectively these posts may prove useful to anyone also preparing for the MB 210 exam. This time I will cover the concepts around fiscal years. You will see that fiscal years (or fiscal periods) are mentioned in the skills measured statement within the section… Continue Reading Neil Parkhurst’s...

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MB 210: Microsoft Dynamics 365 for Sales – Currencies
Feb25

MB 210: Microsoft Dynamics 365 for Sales – Currencies

As I prepare for my Dynamics 365 certification in sales (MB 210), I’m creating blog posts based on my revision. I hope that collectively these posts may prove useful to anyone also preparing for the MB 210 exam. This time I will cover the concepts around currencies. You will see that currencies are mentioned in the skills measured statement within the section headed “Perform… Continue Reading Neil Parkhurst’s Article on...

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MB 210: Microsoft Dynamics 365 for Sales – Business Closures
Feb25

MB 210: Microsoft Dynamics 365 for Sales – Business Closures

As I prepare for my Dynamics 365 certification in sales (MB 210), I’m creating blog posts based on my revision. I hope that collectively these posts may prove useful to anyone also preparing for the MB 210 exam. This time I will cover the concepts around business closures. You will see that business closures are mentioned in the skills measured statement within the section headed… Continue Reading Neil Parkhurst’s Article...

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MB 210: Microsoft Dynamics 365 for Sales – Auto-Numbering
Feb25

MB 210: Microsoft Dynamics 365 for Sales – Auto-Numbering

As I prepare for my Dynamics 365 certification in sales (MB 210), I’m creating blog posts based on my revision. I hope that collectively these posts may prove useful to anyone also preparing for the MB 210 exam. This time I will cover the concepts around auto numbering. You will see that auto numbering settings are mentioned in the skills measured statement within the section headed… Continue Reading Neil Parkhurst’s...

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Summit EMEA 2019 | Microsoft Dynamics 365 and Unified Service Desk
Feb24

Summit EMEA 2019 | Microsoft Dynamics 365 and Unified Service Desk

I’m really looking forward to Summit EMEA this year in Amsterdam. The event runs from 27th to 29th March in Amsterdam so you still have time to register …. User Group Summit Europe | 27-29 March 2019 | RAI Amsterdam – User Group Summit Europe Join your Dynamics peers to dig deep into Dynamics AX, CRM, NAV and Power BI features and functionality. I’ve attended the last two Summit EMEA events and both were excellent. I learnt...

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MB 210: Microsoft Dynamics 365 for Sales – Revision Guide
Feb24

MB 210: Microsoft Dynamics 365 for Sales – Revision Guide

I have been completing a series of posts to help people prepare for the MB 200 certification (Microsoft Dynamics 365 for Sales). Here is a collection of links to all of those posts. I hope these might serve as a useful revision aid for the MB 200 exam. The MB 200 certification is not easy! But sales is at the heart of any “CRM” system and therefore one I hope you will really enjoy… Continue Reading Neil Parkhurst’s Article...

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MB 210: Microsoft Dynamics 365 for Sales – Sales Territories
Feb24

MB 210: Microsoft Dynamics 365 for Sales – Sales Territories

As I prepare for my Dynamics 365 certification in sales (MB 210), I’m creating blog posts based on my revision. I hope that collectively these posts may prove useful to anyone also preparing for the MB 210 exam. This time I will cover the concepts around sales territories. You will see that territories are mentioned in the skills measured statement within the section headed “Perform… Continue Reading Neil Parkhurst’s...

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MB 210 – Microsoft Dynamics 365 for Sales
Feb24

MB 210 – Microsoft Dynamics 365 for Sales

Microsoft have recently released updates to the Dynamics 365 exams, I’m about to take the sales exam and therefore intend to publish revision notes for the new MB 210 exam. (Microsoft Dynamics 365 for Sales). It doesn’t feel long since I completed the previous version of the sales exam, MB2-717. The MB 210 exam is so new that it’s still described as being a beta exam, although I… Continue Reading Neil Parkhurst’s Article...

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Dynamics 365 for Marketing Demo
Feb07

Dynamics 365 for Marketing Demo

I recently presented at D365UG in Birmingham. Having given a demonstration at our local user group, I decided to record a video of demo so more people could see the content I’d prepared. You can view my demo below, if you are interested in seeing an overview of Dynamics 365 for Marketing then this might be worth viewing ….       Like this:Like Loading… February 7, 2019… Continue Reading Neil Parkhurst’s Article on...

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Dynamics 365 for Marketing – Scan QR codes at Event Check In
Feb04

Dynamics 365 for Marketing – Scan QR codes at Event Check In

You may have noticed that when people register for events in Dynamics 365 for Marketing the registration records include a QR code. But how can we use these to quickly check attendees into the event or individual sessions? I’m currently running an event using Dynamics 365 for Marketing, I really wanted to use the QR codes to help make the check-in process quicker and less prone to human… Continue Reading Neil Parkhurst’s...

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Dynamics 365 for Marketing – Avoid Emails Being SPAM
Jan30

Dynamics 365 for Marketing – Avoid Emails Being SPAM

When you first start using Dynamics 365 for Marketing you may hit a problem that all your marketing emails go directly to the recipients junk lists. Meaning they never get to read your beautifully crafted messages! In this post I will describe how I resolved this issue. The Problem There are lots of reasons an email might be classified as SPAM but one common issue is when the sender of the… Continue Reading Neil...

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MB2-719 Certification: Dynamics 365 for Marketing – Surveys
Jan29

MB2-719 Certification: Dynamics 365 for Marketing – Surveys

I am about to take the MB2-719 certification, this certification covers the Dynamics 365 for Marketing Application. I plan to create a series of blog posts that collectively should help anyone else preparing for this exam. In this post I will look at surveys. The skills measured connected with surveys are shown below; Dynamics 365 for Marketing uses the existing Voice of the Customer… Continue Reading Neil Parkhurst’s...

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D365UG Birmingham – Feb 6th
Jan28

D365UG Birmingham – Feb 6th

We have two fantastic topics planned for our next D365UG Birmingham event. One being about Logic Apps and the other being Dynamics 365 for Marketing. I’ll be demonstrating Marketing and I’m currently busy preparing my demo. Why not join in???   Joe Gill (Irish MVP and absolute Rockstar) will talk to us about Logic Apps. I’m definitely looking forward to that. I’m also presenting!… Continue Reading Neil Parkhurst’s Article...

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MB2-719 Certification: Dynamics 365 for Marketing – Events (Part Two)
Jan28

MB2-719 Certification: Dynamics 365 for Marketing – Events (Part Two)

I am about to take the MB2-719 certification, this certification covers the Dynamics 365 for Marketing Application. I plan to create a series of blog posts that collectively should help anyone else preparing for this exam. In this post I will look at events. This post is the second of two describing the functionality we have in Dynamics 365 for Marketing connected with events. You can view… Continue Reading Neil...

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MB2-719 Certification: Dynamics 365 for Marketing – Events (Part One)
Jan27

MB2-719 Certification: Dynamics 365 for Marketing – Events (Part One)

I am about to take the MB2-719 certification, this certification covers the Dynamics 365 for Marketing Application. I plan to create a series of blog posts that collectively should help anyone else preparing for this exam. In this post I will look at events. From the extract of the skills measured statement below you can see that events (and webinars) make up an important section of the… Continue Reading Neil Parkhurst’s...

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MB2-719 Certification: Dynamics 365 for Marketing – Customer Journeys
Jan27

MB2-719 Certification: Dynamics 365 for Marketing – Customer Journeys

I am about to take the MB2-719 certification, this certification covers the Dynamics 365 for Marketing Application. I plan to create a series of blog posts that collectively should help anyone else preparing for this exam. In this post I’ll review customer journeys. You can see the skills measured statement for customer journeys below. They are a key part of the MB2-719 exam and I would… Continue Reading Neil Parkhurst’s...

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MB2-719 Certification: Dynamics 365 for Marketing – Marketing Emails
Jan18

MB2-719 Certification: Dynamics 365 for Marketing – Marketing Emails

I am about to take the MB2-719 certification, this certification covers the Dynamics 365 for Marketing Application. I plan to create a series of blog posts that collectively should help anyone else preparing for this exam. In this post I’ll review marketing emails. The skills measured statement connected with marketing emails is shown below, I guess it is no surprise that marketing emails… Continue Reading Neil Parkhurst’s...

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The USD Accelerator – Full demo
Jan15

The USD Accelerator – Full demo

I have been meaning to post a comprehensive demo of The USD Accelerator for some time! And I have finally done it. You can see The USD Accelerator in action in this video! If you don’t know The USD Accelerator is my pre-configured USD system that is designed to help people get up and running with Unified Service Desk quicker. You can read all about The USD Accelerator and download it for… Continue Reading Neil Parkhurst’s...

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D365UG Birmingham – February 2019
Jan12

D365UG Birmingham – February 2019

At D365UG’s Birmingham HQ we are busy planning our first event of 2019 and its going to be a cracker! Date: 6th Feb Time: A buffet is available from 6:30pm, presentations kick-off at 7pm and we’ll finish around 9pm. If you haven’t already registered you can do so here (on crmug.com) or here (on meetup.com). Its free to attend and everyone interested in Dynamics 365 is welcome. The… Continue Reading Neil Parkhurst’s Article...

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MB2-719 Certification: Dynamics 365 for Marketing – Lead Scoring
Jan03

MB2-719 Certification: Dynamics 365 for Marketing – Lead Scoring

I am about to take the MB2-719 certification, this certification covers the Dynamics 365 for Marketing Application. I plan to create a series of blog posts that collectively should help anyone else preparing for this exam. In this post I’ll look at the basic concepts around lead scoring. The section of the skills measured statement that mentions leads is shown below. Up-to 15% of the exam… Continue Reading Neil Parkhurst’s...

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New Year’s Eve – 2018
Dec31

New Year’s Eve – 2018

This post is about Brexit, Dynamics 365, leopards and my 2018! Its New Year’s Eve so we’re about to launch into 2019 …. what better time to reflect on the year that has just gone?? They say a week in politics is a long time! Therefore in political terms this year has been 52 very very long weeks. (At least for anyone connected with UK politics!!) I’m not about to try to make a… Continue Reading Neil Parkhurst’s Article on...

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MB2-719 Certification: Dynamics 365 for Marketing – Lead Management
Dec30

MB2-719 Certification: Dynamics 365 for Marketing – Lead Management

I am about to take the MB2-719 certification, this certification covers the Dynamics 365 for Marketing Application. I plan to create a series of blog posts that collectively should help anyone preparing for this exam. In this post I’ll look at the basic concepts around lead management. The section of the skills measured statement that mentions leads is shown below. Up to 15% of the exam… Continue Reading Neil Parkhurst’s...

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MB2-719 Certification: Dynamics 365 for Marketing – Forward to a Friend
Dec29

MB2-719 Certification: Dynamics 365 for Marketing – Forward to a Friend

I am about to take the MB2-719 certification, this certification covers the Dynamics 365 for Marketing Application. I plan to create a series of blog posts that collectively should help anyone else preparing for this exam. In my first post we reviewed the initial install process. In this post I will explain the forward to a friend feature. You can see an extract from the skills measured… Continue Reading Neil Parkhurst’s...

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The USD Accelerator – Technical Guide, Release History (2_0_0_2)
Dec24

The USD Accelerator – Technical Guide, Release History (2_0_0_2)

The USD Accelerator is a pre-build Unified Service Desk configuration aimed at helping speed your USD project. This post will highlight the enhancements and bug fixes released in version 2_0_0_2 of The USD Accelerator for UCI. Several of the new features and bug fixes will have been created because of feedback received from people using The USD Accelerator. I’d like to express a big… Continue Reading Neil Parkhurst’s...

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MB2-719 Certification: Dynamics 365 for Marketing – Marketing Pages
Dec19

MB2-719 Certification: Dynamics 365 for Marketing – Marketing Pages

I am about to take the MB2-719 certification, this certification covers the Dynamics 365 for Marketing Application. I plan to create a series of blog posts that collectively should help anyone else preparing for this exam. In this post I will look at Marketing Pages. You can see in the skills measured statement that upto 15% of the exam will focus on marketing forms and marketing pages. In… Continue Reading Neil...

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MB2-719 Certification: Dynamics 365 for Marketing – Marketing Forms
Dec18

MB2-719 Certification: Dynamics 365 for Marketing – Marketing Forms

I am about to take the MB2-719 certification, this certification covers the Dynamics 365 for Marketing Application. I plan to create a series of blog posts that collectively should help anyone else preparing for this exam. In this post I will look at Marketing Forms. You can see in the skills measured statement that upto 15% of the exam will focus on marketing forms and marketing pages. I… Continue Reading Neil Parkhurst’s...

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