Changes to Proctored Exam Check-In
Jun23

Changes to Proctored Exam Check-In

I wrote a couple of years ago about my experience with taking exams at home aka Online Proctored Exams I have taken over 10 exams at home and was comfortable and familiar with the process but when I took at exam last night I discovered a whole new experience. First the PVProctor program no longer worked and I needed to download a new OnVue tool. The… Continue Reading Julian Sharp’s Article on their...

Read More
MB-210 Dynamics 365 for Sales Revision Guide
May31

MB-210 Dynamics 365 for Sales Revision Guide

Jens Kofod has written an excellent revision guide for the MB-210 Dynamics 365 for Sales Exam https://iiu.dk/2019/04/27/exam-prep-guide-mb-210-microsoft-dynamics-365-for-sales/ 52.951002 -1.183897 Nottingham, UK Like this:Like Loading… Related About Julian Sharp I have worked with… Continue Reading Julian Sharp’s Article on their blog

Read More
MB-900 Microsoft Dynamics 365 Fundamentals–Dynamics 365 for Sales Professional
May18

MB-900 Microsoft Dynamics 365 Fundamentals–Dynamics 365 for Sales Professional

Dynamics 365 for Sales Professional is a version of Dynamics 365 for Sales aimed at Small and Medium Businesses at a reduced license price. Sales Professional is aimed at organisations that have simpler sales needs and want to get up and running quickly. With Dynamics 365 for Sales Professional you get: Simplified First Run Experience Simplified User… Continue Reading Julian Sharp’s Article on their...

Read More
Upgrade to latest version of Dynamics 365 for Field Service by 2020
May18

Upgrade to latest version of Dynamics 365 for Field Service by 2020

Microsoft have announced that all customers on older versions (6.x and 7.x) of Field Service must be upgraded to 8.x with Unified Interface by February 2020. If you have Field Service, this could be a significant change and will require re-configuration, testing and training. For our current Field Service project, we chose to go with v8.x from the beginning… Continue Reading Julian Sharp’s Article on their...

Read More
MB-900 Microsoft Dynamics 365 Fundamentals–Cloud Deployment Types
May18

MB-900 Microsoft Dynamics 365 Fundamentals–Cloud Deployment Types

There are three different options for deploying cloud services: Public Cloud Private Cloud Hybrid Cloud Public Cloud Public Cloud is the most common deployment type where everything is run by the cloud provider with no local hardware to manage. You gain economises of scale by sharing resources with other cloud users. There are several public cloud providers… Continue Reading Julian Sharp’s Article on their...

Read More
MB-900 Microsoft Dynamics 365 Fundamentals – SaaS
May18

MB-900 Microsoft Dynamics 365 Fundamentals – SaaS

SaaS means Software as a Service, and is the provision of complete cloud software applications over the internet. Examples of SaaS application are Office 365 and Dynamics 365. You typically pay for SaaS applications on a per user per month/year. The shared responsibility model applies, it is just that the cloud provider takes more of the responsibility in… Continue Reading Julian Sharp’s Article on their...

Read More
MB-900 Microsoft Dynamics 365 Fundamentals – PaaS
May18

MB-900 Microsoft Dynamics 365 Fundamentals – PaaS

PaaS means Platform as a Service, and is the provision and management of resources over the internet where you do not have access to the underlying computing infrastructure. You combine the resources to deliver services to your users. Examples of PaaS services are web applications and logic apps. You typically pay for PaaS resources as you use and PaaS… Continue Reading Julian Sharp’s Article on their...

Read More
Another Microsoft Learning Survey | Microsoft Dynamics 365 UK MCT
May06

Another Microsoft Learning Survey | Microsoft Dynamics 365 UK MCT

About Julian Sharp I have worked with Dynamics CRM/365 since 2004 and have been involved in over 100 CRM projects. I am a Dynamics 365 MCT and teach Dynamics 365 and Azure in the UK and across Europe This entry was posted in Training and tagged Microsoft, Survey, Training. Bookmark… Continue Reading Julian Sharp’s Article on their blog

Read More
MB-900 Microsoft Dynamics 365 Fundamentals – IaaS
May05

MB-900 Microsoft Dynamics 365 Fundamentals – IaaS

IaaS means Infrastructure as a Service, and is the provision and management of computing infrastructure over the internet IaaS is encompassing the following three icons: Servers and storage, Networking firewalls and security, and Datacentre physical plant and building. The major IaaS services are Compute (Virtual Machines and Containers), Storage, and… Continue Reading Julian Sharp’s Article on their...

Read More
MB-900 Microsoft Dynamics 365 Fundamentals – What is Azure
May05

MB-900 Microsoft Dynamics 365 Fundamentals – What is Azure

Azure is Microsoft’s set of Cloud Computing services. Azure provides over 600 services covering areas such as: Compute Networking Web Big Data Integration Mobile DevOps AI IoT Global reach Azure is available in over 140 countries and has 54 regions combining global reach with local presence. More Information

Read More
MB-900 Microsoft Dynamics 365 Fundamentals – Cloud Computing
May04

MB-900 Microsoft Dynamics 365 Fundamentals – Cloud Computing

Cloud Computing is the delivery of computing services – processing , storage, networking, data – over the internet, on a pay as you go cost model. Cloud Computing is: Scalable – change computing resources based on demand, or in preparation of demand, or for changes of workload. You can scale vertically (Up) e.g., adding a faster CPU or changing… Continue Reading Julian Sharp’s Article on their...

Read More
Dynamics 365 for Sales Professional Offer
May03

Dynamics 365 for Sales Professional Offer

Dynamics 365 for Sales Professional is a version of Dynamics 365 for Sales aimed at Small and Medium Business at a reduced license price. When Dynamics 365 for Sales Professional was first announced I was quite excited as we start off as a small business focussed partner, and we were Microsoft Worldwide Partner of the Year in the Small Business Specialist… Continue Reading Julian Sharp’s Article on their...

Read More
Dynamics 365 Partner Competency Changes
May03

Dynamics 365 Partner Competency Changes

Significant changes are being made to the Dynamics 365 Partner Competencies. The Cloud Customer Relationship Management competency is retiring at the end of September. After 1st July, all existing exams, apart from MB2-716, Customisation and Configuration, will no longer count towards competency and you will need the new Core exam, MB-200, and one of the… Continue Reading Julian Sharp’s Article on their...

Read More
MB-900 Microsoft Dynamics 365 Fundamentals – Retail
May01

MB-900 Microsoft Dynamics 365 Fundamentals – Retail

App Overview Dynamics 365 for Retail is an end-to-end solution for retail organisations requiring unified commerce across multiple channels. Dynamics 365 for Retail covers in store, back office and digital operations. Retail help to reduce fulfilment costs, improve inventory utilisation, increase customer satisfaction and loyalty. Dynamics 365 for Retail is… Continue Reading Julian Sharp’s Article on their...

Read More
MB-900 Microsoft Dynamics 365 Fundamentals – Business Central
May01

MB-900 Microsoft Dynamics 365 Fundamentals – Business Central

App Overview Dynamics 365 Business Central is an all-in-one business management solution aimed at small and medium businesses. Key Features Below are the main features of Dynamics 365 Business Central. This is not meant to be exhaustive but a fundamental level introduction to the App’s features. Below is a list of the main functional areas in Business… Continue Reading Julian Sharp’s Article on their...

Read More
MB-900 Microsoft Dynamics 365 Fundamentals – Finance & Operations
May01

MB-900 Microsoft Dynamics 365 Fundamentals – Finance & Operations

App Overview Dynamics 365 for Finance & Operations is a unified App for managing your finance and operations. Dynamics 365 for Finance & Operations is a huge application which handles many different industries. Key Features Below are the main features of Dynamics 365 for Finance & Operations. This is not meant to be exhaustive but a fundamental level… Continue Reading Julian Sharp’s Article on their...

Read More
MB-900 Microsoft Dynamics 365 Fundamentals – Talent
May01

MB-900 Microsoft Dynamics 365 Fundamentals – Talent

App Overview Dynamics 365 for Talent is an App for handling processes around staffing your organisation. Talent enables organisations to move beyond traditional human resources (HR) management. Office 365 and LinkedIn are used to enable organisations to find and onboard the right staff, quickly and efficiently. Key Features Below are the main features of… Continue Reading Julian Sharp’s Article on their...

Read More
MB-900 Microsoft Dynamics 365 Fundamentals – Marketing
May01

MB-900 Microsoft Dynamics 365 Fundamentals – Marketing

App Overview Dynamics 365 for Marketing is an App for organisations that perform B2B marketing activities. Dynamics 365 for Marketing allows you to find and nurture leads until they are sales ready. Dynamics 365 for Marketing works with Dynamics 365 for Sales. For B2C Marketing, Microsoft recommends Adobe Marketing Cloud. Key Features Below are the main… Continue Reading Julian Sharp’s Article on their...

Read More
Performance Based Testing | Microsoft Dynamics 365 UK MCT
May01

Performance Based Testing | Microsoft Dynamics 365 UK MCT

Microsoft are introducing performance based testing i.e., Labs into exams and these will be included in the new role based Dynamics 365 exams at some point, possibly when they come out of beta. I like labs as they test ability not memory. You may get up to two labs in your exam. You are given an objective to complete and it doesn’t matter how you achieve… Continue Reading Julian Sharp’s Article on their...

Read More
MB-900 Microsoft Dynamics 365 Fundamentals – Project Services Automation
May01

MB-900 Microsoft Dynamics 365 Fundamentals – Project Services Automation

App Overview Dynamics 365 for Project Services Automation (PSA) is an App for organisations that deliver time based projects i.e., Professional Services firms. Key Features Below are the main features of Customer Service Enterprise. This is not meant to be exhaustive but a fundamental level introduction to the App’s features. PSA is a large and complex application covering sales and… Continue Reading Julian Sharp’s Article...

Read More
MB-900 Microsoft Dynamics 365 Fundamentals – Field Service
May01

MB-900 Microsoft Dynamics 365 Fundamentals – Field Service

App Overview Dynamics 365 for Field Service is an App for managing resources to deliver service at customer sites. Field Service will increase first time fix rates by making sure the right resource is available, at the right time, with the right skills and the right parts. Key Features Below are the main features of Field Service. This is not meant to be exhaustive but a fundamental… Continue Reading Julian Sharp’s Article...

Read More
MB-900 Microsoft Dynamics 365 Fundamentals – Customer Service Enterprise
May01

MB-900 Microsoft Dynamics 365 Fundamentals – Customer Service Enterprise

App Overview Dynamics 365 for Customer Service Enterprise is an App for Customer Service Agents to provide effective service to customers. Key Features Below are the main features of Customer Service Enterprise. This is not meant to be exhaustive but a fundamental level introduction to the App’s features. Accounts and Contacts Accounts are Contacts are the key records in Customer… Continue Reading Julian Sharp’s Article on...

Read More
MB-900 Microsoft Dynamics 365 Fundamentals – Sales Enterprise
May01

MB-900 Microsoft Dynamics 365 Fundamentals – Sales Enterprise

App Overview Dynamics 365 for Sales Enterprise is an App for sellers to manage customer relationships, manage the sales process and provide guided insights to increase sales performance. Dynamics 365 for Sales Enterprise goes beyond sales force automation (SFA) to better understand customer needs, engage more effectively, and win more deals. Key Features Below are the main features of… Continue Reading Julian Sharp’s...

Read More
MB-900 Microsoft Dynamics 365 Fundamentals – Government
Apr30

MB-900 Microsoft Dynamics 365 Fundamentals – Government

Microsoft Government Cloud is designed for US Federal, State and Local Government. Microsoft has created Microsoft Dynamics 365 Government for eligible government organisations that runs on the Government Community Cloud (GCC). Microsoft Dynamics 365 Government is currently restricted to just the following Apps: Sales Customer Service Field Service Project… Continue Reading Julian Sharp’s Article on their...

Read More
MB-900 Microsoft Dynamics 365 Fundamentals – GDPR
Apr30

MB-900 Microsoft Dynamics 365 Fundamentals – GDPR

The General Data Protection Regulation (GDPR) is a European regulation but applies to any organisation that does business with or within the countries of the European Union. It therefore affects Microsoft and Microsoft Dynamics 365 Apps. GDPR is concerned with data protection and privacy right, for example: Consent Right to access Mandatory breach notification Privacy by design Having… Continue Reading Julian Sharp’s...

Read More
MB-900 Microsoft Dynamics 365 Fundamentals – Licensing
Apr26

MB-900 Microsoft Dynamics 365 Fundamentals – Licensing

Licensing always seems to find itself into exams and the fundamentals exam in no different. Microsoft Licensing is hard and complex. As for other exam topics, there are differences between Customer Engagement and Operation that are spelt out below. App and Plan Licenses There are several ways you can license Dynamics 365: App Customer Engagement Plan All Customer Engagement… Continue Reading Julian Sharp’s Article on their...

Read More
MB-900 Microsoft Dynamics 365 Fundamentals – Onboarding
Apr25

MB-900 Microsoft Dynamics 365 Fundamentals – Onboarding

What is FastTrack Microsoft FastTrack for Dynamics 365 is Microsoft’s programme to assist customers in implementing Dynamics 365 with the aim of realising business value sooner. FastTrack is guidance and advice on best practices, on planning rollout, and expanding capabilities. FastTrack provides access to Microsoft resources to achieve customer… Continue Reading Julian Sharp’s Article on their...

Read More
Microsoft Certified Professional Survey | Microsoft Dynamics 365 UK MCT
Apr25

Microsoft Certified Professional Survey | Microsoft Dynamics 365 UK MCT

Microsoft have launched their annual survey on certification. If you have certifications, then go and take the survey at https://www.questionpro.com/t/AN6aMZeLNH Like this:Like Loading… Related About Julian Sharp I have worked with Dynamics CRM/365 since 2004 and have been involved in over 100 CRM… Continue Reading Julian Sharp’s Article on their blog

Read More
MB-900 Microsoft Dynamics 365 Fundamentals – Support
Apr24

MB-900 Microsoft Dynamics 365 Fundamentals – Support

Support for Dynamics 365 varies by product Customer Engagement – Help and Support in Power Platform Admin Centre Finance & Operations – Lifecycle Services (LCS) Retail – Lifecycle Services (LCS) Talent – Lifecycle Services (LCS) Business Central – via Partner You can also obtain support from the Community: http://community.dynamics.com See

Read More
MB-900 Microsoft Dynamics 365 Fundamentals – Trials
Apr24

MB-900 Microsoft Dynamics 365 Fundamentals – Trials

Via http://trials.dynamics.com there are trials for the following Dynamics 365 Apps: Sales Enterprise Sales Professional Customer Service Field Service Project Services Automation Marketing Finance & Operations Retail Talent Business Central There is no self-service trial for Marketing, only a concierge trial where you have to contact Microsoft first. The… Continue Reading Julian Sharp’s Article on their...

Read More
MB-900 Microsoft Dynamics 365 Fundamentals Revision Guide
Apr24

MB-900 Microsoft Dynamics 365 Fundamentals Revision Guide

I am writing a series of posts to help prepare and revise for the Microsoft Dynamics 365 Fundamentals exam, MB-900. Below are the skills measured in the exam with a collection of links to the posts. This is a work in progress so please check back regularly. Understand Dynamics 365 (40-45%) Understand apps for customer engagement Microsoft Dynamics… Continue Reading Julian Sharp’s Article on their...

Read More
MB-900 Microsoft Dynamics 365 Fundamentals – Training
Apr23

MB-900 Microsoft Dynamics 365 Fundamentals – Training

There are various materials available for training On Microsoft Learn, http://aka.ms/LearnDynamics There is a Microsoft Official Course, MB-900T01, which is available from various learning partners and is also on OpenEdX. The other source of learning is Microsoft Docs https://docs.microsoft.com/dynamics365 Like this:Like Loading… Related

Read More
Dynamics 365 Fundamentals | Microsoft Dynamics 365 UK MCT
Apr23

Dynamics 365 Fundamentals | Microsoft Dynamics 365 UK MCT

Microsoft have released a new exam, MB-900, Microsoft Dynamics 365 Fundamentals. This certification is aimed at those new to Dynamics 365, or those involved in selling Dynamics 365 but I think it is an interesting exam for all those working with Dynamics 365 in whatever form. The exam has four areas in its Objective Domain. Understand Dynamics 365… Continue Reading Julian Sharp’s Article on their...

Read More
Dynamics Training on Microsoft Learn
Mar08

Dynamics Training on Microsoft Learn

Microsoft have closed down Microsoft Virtual Academy, are closing down the Dynamics Learning Portal and the Customer Training portal and moving everything to Microsoft Learn https://aka.ms/Learn as well as creating new material. This is great as it makes the accessing the material a lot easier for everyone. The downside is that there is no way of keeping track of new or updated learning… Continue Reading Julian Sharp’s...

Read More
So you’ve been on App in a Day, what next?
Feb21

So you’ve been on App in a Day, what next?

I’ve been busy for the past couple of months delivering across Europe what I think is the best one day learning experience Microsoft has ever produced, the PowerPlatform App In a Day (AIAD). Everywhere I have delivered AIAD I have met people enthused by PowerApps and Flow and how the Power Platform can help them meet the needs of their users. However,… Continue Reading Julian Sharp’s Article on their...

Read More
Microsoft Dynamics 365 and Business Apps Readiness and Certification UK update
Feb21

Microsoft Dynamics 365 and Business Apps Readiness and Certification UK update

Dynamics certifications are changing. Join the Dynamics 365 and BizApps Readiness Certification Community Call to find out what’s happening and how it affects you. Hear about the exam retirements and the0 new role-based certifications and associated exams for Dynamics 365 Customer Engagement next Thursday 28th February at 14:30 (GMT) Register at Microsoft… Continue Reading Julian Sharp’s Article on their...

Read More
Upgrade Common Data Service from v1 to v2
Feb08

Upgrade Common Data Service from v1 to v2

If you have a CDS v1 database, you can upgrade to v2 now and you must upgrade by 15th March or your database will be deleted! We have a CDS database, originally provisioned in late 2016. Here are the steps. First, navigate to the PowerApps Admin Centre, https://admin.powerapps.com Your environment, will be highlighted, so go ahead and select Upgrade Now.

Read More
Microsoft Dynamics 365 Customer Engagement Core Exam
Jan31

Microsoft Dynamics 365 Customer Engagement Core Exam

There is a new exam, MB-200, Microsoft Dynamics 365 Customer Engagement Core been released. This is an exam that you will need to take to gain any of the new role based certifications. The exam has six areas in its Objective Domain. Perform Discovery, Planning, and Analysis (5-10%) Manage user experience design (20-25%) Manage Entities and Data… Continue Reading Julian Sharp’s Article on their...

Read More
New Certifications for Dynamics 365 Customer Engagement
Jan31

New Certifications for Dynamics 365 Customer Engagement

Microsoft have announced new certifications and exams for Dynamics 365 CE and F&O. Roles There are new role based certifications: The role based certifications require two exams. Exams There is a new Dynamics 365 Fundamentals exam, MB-900, coming out at the end of March which I think will be positioned similarly to the AZ-900 Azure Fundamentals i.e., an… Continue Reading Julian Sharp’s Article on their...

Read More
Dynamics 365 Saturday Glasgow 26th January
Jan16

Dynamics 365 Saturday Glasgow 26th January

Join me in Glasgow on January 26th at Dynamics 365 Saturday Scotland to see my session on creating better Dynamics 365 solutions for users with Azure Limited FREE tickets –  https://www.eventbrite.co.uk/e/d365-saturday-scotland-tickets-51339965218?utm_term=eventurl_text #D365SatSco #MSDyn365 #Azure #NeverStopLearning Like this:Like Loading…

Read More
Azure Fundamentals Certification Study Group
Dec21

Azure Fundamentals Certification Study Group

I am planning an online group learning program for Dynamics people wanting to take the Azure Fundamentals exam, AZ-900. This will be an online group starting in early 2019, that will meet 1-2 times per week to learn Azure and prepare for the exam. Places will be limited. To apply fill in the form at http://tinyurl.com/az900sg Like this:Like Loading…

Read More
Biz Apps Readiness Community Call UK December 2018
Dec20

Biz Apps Readiness Community Call UK December 2018

Here are the resources from this month’s BizApps Readiness Community Call Microsoft Apprenticeships for Dynamics Levels https://www.gov.uk/apprenticeships-guide Providers: Bespoke Programmes to fit your business or requirements Defined Programmes such as Dynamics Software Developer

Read More
Retirement of Dynamics 365 Exams and Certifications
Dec20

Retirement of Dynamics 365 Exams and Certifications

Microsoft have announced the retirement of Dynamics 365 exams. Dynamics 365 Customer Engagement exams retiring on 31st March 2019: MB2-715 Microsoft Dynamics 365 customer engagement Online Deployment MB2-717 Microsoft Dynamics 365 for Sales MB2-877 Microsoft Dynamics 365 for Field Service This also means that MCSA: Dynamics 365 certification will be… Continue Reading Julian Sharp’s Article on their...

Read More
My Presentation at Dynamics 365 User Group London
Nov23

My Presentation at Dynamics 365 User Group London

The user group in London this week was very successful with over a hundred people attending. My talk was on removing the barriers to certification. I have been asked for my slides, well they are now up on the CRMUG site Like this:Like Loading… Related About Julian Sharp I have worked with… Continue Reading Julian Sharp’s Article on their blog

Read More
Dynamics Live Drive | Microsoft Dynamics 365 UK MCT
Nov12

Dynamics Live Drive | Microsoft Dynamics 365 UK MCT

If you are a partner and currently use trials for demos, there is a new demonstration resource, Live Drive. Sign up for the webcast on 27th November to learn more https://www.microsoftevents.com/profile/form/index.cfm?PKformID=0x5329558abcd Like this:Like Loading… Related About Julian Sharp I have… Continue Reading Julian Sharp’s Article on their blog

Read More
Come and see or hear me
Nov12

Come and see or hear me

I will be presenting or speaking at the following events D365/CRM User Group London 21st November D365UG/CRMUG London – November 21st 2018 REGISTRATION IS NOW CLOSED DUE TO REACHING OUR MAXIMUM NUMBER OF ATTENDEES . WE CANNOT GUARENTEE PowerApps App in a Day Copenhagen Denmark 27th...

Read More
Biz Apps Readiness Community Call UK November 2018
Nov12

Biz Apps Readiness Community Call UK November 2018

Here are the resources from this month’s BizApps Readiness Community Call PowerApps edX Course Developing Business Applications with Microsoft PowerApps, CDS, and Flow DAT227 https://www.edx.org/course/developing-business-applications-with-microsoft-powerapps-cds-and-flow Microsoft Learn – Canvas App Learning Path https://docs.microsoft.com/en-us/learn/paths/create-powerapps/ and… Continue Reading Julian Sharp’s Article on...

Read More
Biz Apps Readiness Community Call UK October 2018
Nov01

Biz Apps Readiness Community Call UK October 2018

Here are the resources from last month’s community call. New role based certifications and exams coming. In the past certifications have been very product focused and students have often had to learn additional topics just to pass their exams. Microsoft have completely rethought certification and training. Microsoft have undertaken a huge consultative exercise and have come up with… Continue Reading Julian Sharp’s Article...

Read More
Connected Field Service Training | Microsoft Dynamics 365 UK MCT
Oct29

Connected Field Service Training | Microsoft Dynamics 365 UK MCT

Microsoft have published a new learning path with 5 new modules on Microsoft Learn about using Dynamics 365 for Field Service to manage and monitor IoT devices Working with Connected Field Service for Dynamics 365 and Azure IoT This learning path introduces you to connected Field Service and Azure IoT. Included in this learning path is identifying exceptions, register and manage devices, remotely monitor and service equipment, and...

Read More
Future Decoded | Microsoft Dynamics 365 UK MCT
Oct29

Future Decoded | Microsoft Dynamics 365 UK MCT

If you aren’t coming to Future Decoded on Wednesday and Thursday this week at ExCel in London then I recommend you dial into some of the sessions at Future Decoded Live. If you are coming then come and try the Hands-on Labs on Level 3. There are labs for PowerApps, Flow and Dynamics 365. I’ll be there on Wednesday if you have any questions about BizApps… Continue Reading Julian Sharp’s Article on their...

Read More