Complaints: Sometimes they’re valid. Sometimes they’re drama. And sometimes they’re toxic.
If you leave it to leadership to deal with complaints, you’re missing the big picture. Most employees complain to co-workers and never raise their concerns to leaders. Those complaints can fester and create a toxic workplace before you know it.
How you handle complaints as an employee plays a role in…
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More About This Author
- Bestselling author and global keynote speaker, Geoff Ables is a thought leader on digital customer and employee engagement. Geoff's most recent book, "The LUCK Principle: Business Results at the Intersection of People and Profit," delivers fresh insight and inspiration into creating people-centric digital workplaces. As a leading expert on customer and employee engagement, Geoff has delivered keynotes and articles for: Summit EMEA, Customer Experience South Africa, Engage, EuroForum, BusinessWeek, USA Today, CRM Evolution, Smart Call Center and many others. His firm, C5 Insight, has twice been named an Inc 5000 company, and advises clients on digital customer and employee experience projects. Geoff is also an avid motorcycle and wine enthusiast and has appeared as a guest on TruTVs's, "The Impractical Jokers."